Shipping and Returns

We know that buying online can be daunting, so we've made the process as easy as possible!

Shipping Information:

Delivery times:

The shipping times below have been set by Australia Post. Please use these as a guide. Milk Ensemble is not responsible for any delays caused by Australia Post. 

Standard Shipping - NSW: 2-4 business days

                                 Interstate: 3-6 business days

Express Shipping- NSW: 1-2 business days

                              Interstate: 1-3 business days

All orders will receive a tracking number so that you can stay up to date with your delivery. Please note that we are not liable for lost/missing parcels due to errors on your part (incorrect address etc) or Australia Post. Please get in contact with Australia Post for any delivery delays or issues.


International Delivery:

We are now offering international shipping for a flat rate fee! Please note that any import or customs duties/taxes are charged once your package reaches your country. These charges are the responsibility of the recipient of the package and must be paid by you. Each country has differing duties/tax amounts so please speak with your local customs office to predict possible charges as milk ensemble is unable to estimate these charges. The recipient is liable to pay these charges. 

Return Process: 

Customers within Australia can return orders for either full store credit or a refund (to your original payment method), within 7 days of receiving your items. We want to make your life easy (and we know you are a busy mum!) so we have made our returns process hassle free! If you would like to return something please just send us a instagram message or email ( and we will get your refund organised. No paperwork required from you! 

Your item(s) will just need to be in their original condition, in original packaging, unworn, unwashed and unstained (including but not limited to make up, fake tan, deodorant, smells etc). Unfortunately, we don't accept the return of final sale items. All final sale items are final, there is no store credit or refunds on final sale items unless there is a manufacturing fault.

Any return postage costs are to be covered by the customer. 

Unfortunately all international orders are final sales. We do not accept exchanges/refunds on international orders. 



Each item is carefully quality checked before postage. In the unlikely case that you consider your item to be faulty, please email us so that we can confirm the return is acceptable. If your item is faulty, we will replace it with the same item. If the item is out of stock, we will offer you a refund.